Frequently Asked Questions

We are an online boutique operating in the United States. All orders are processed and shipped from our fulfillment partners.

 You can reach us by email at dat@itsdatshop.com. We aim to respond within 1–2 business days. 

 Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing times may be extended during sales or peak seasons. 

 We begin processing orders quickly, so changes or cancellations cannot be guaranteed. Please contact us as soon as possible, and we’ll do our best to help. 

Estimated delivery ranges are provided in our Shipping Policy.

At this time, we only ship within the United States. Any updates to shipping locations will be shared on our website. 

 Once your order ships, you’ll receive a confirmation email with tracking information. 

Eligible items must be returned within 14 days of delivery, provided they are unused, unworn, and in original condition. Full details are available in our Return & Exchange Policy.

Sale or clearance items are final sale and are not eligible for return or exchange. 

We accept major credit and debit cards, as well as select digital payment options. Available methods are displayed at checkout. 

Yes. All transactions are processed through secure, encrypted payment gateways. 

We make every effort to display our products accurately. However, slight variations in color or appearance may occur due to screen settings or manufacturing differences. 

Out-of-stock items may be restocked periodically. Availability updates will be reflected on the product page.

Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll work quickly to resolve the issue. 

Shipping carriers occasionally experience delays. If your package appears lost, please contact the carrier using your tracking information. You may also reach out to us for assistance.