RETURN & EXCHANGE POLICY

We want you to love your purchase. If something isn’t quite right, our Return & Exchange Policy is designed to be fair, clear, and easy to understand. Please review the details below before initiating a return or exchange. 

• Items must be returned within 14 days of delivery.
• Items must be unused, in original condition, and in original packaging with all tags attached.
• Items showing signs of wear, damage, or alteration will not be accepted.

The following items are final sale and not eligible for return or exchange:

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• Sale or clearance items
• Gift cards
• Custom or made-to-order items

• Exchanges are accepted for the exact item, subject to availability.
• If the desired item is unavailable, a store credit will be issued instead.
• Exchanges must meet all eligibility requirements listed above.

• Eligible returns will receive either a refund to the original form of payment or store credit, based on the item and circumstances.
• Original shipping costs are non-refundable.
• Refunds are processed once the returned item is received and inspected.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost return packages.

If you receive an item that is damaged, defective, or incorrect:

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• Please contact us within 48 hours of delivery.
• Include photos of the item(s) and the packaging in which they came, with your message.
• We will resolve the issue promptly, including replacement or refund at no additional cost.

1. Contact our customer support team at dat@itsdatshop.com with your order number and reason for return.
2. Once approved, you will receive return instructions.
3. Ship the item back following the provided guidelines.

• Please allow 5–7 business days after receipt of your return for processing.
• Refunds may take additional time to appear, depending on your financial institution.

This Return & Exchange Policy is subject to change at any time without notice. Please review it periodically for updates. 

If you have questions about this policy, please contact us at: 

Email: dat@itsdatshop.com